Peer Empowerment Network
is funded by:
United Way – http://www.uwlaurel.org/
Cambria County Behavioral Health - http://www.cambriacountypa.gov/behavioral-health.aspx
Cambria County Commissioners Office - http://www.cambriacountypa.gov
Adult Mental Health Services
Medication Management
Outpatient Therapy
Inpatient Psychiatric Services
Blended Case Management (BCM)
Psychiatric Rehabilitation (Psych Rehab)
Cambria Reach Crisis Services
Walk-In Crisis Services
Partial Hospitalization Program (PHP)
Peer Support Services
Adult Drug & Alcohol (D&A) Services
Outpatient / Intensive Outpatient (IOP)
Residential Rehabilitation (Rehab Inpatient)
Medication-Assisted Treatment (MAT – Methadone)
Medication-Assisted Treatment (MAT – Suboxone)
Medication-Assisted Treatment (MAT – Vivitrol)
Crisis Residential Services (CRS)
Partial Hospitalization
Halfway House Services
Family & Child Services
Outpatient Therapy
Outpatient Medication Management
Blended Case Management (BCM)
Family-Based Mental Health Services
Intensive Behavioral Health Services (IBHS)
Behavioral Health Technician (BHT)
Behavior Consultant (BC)
After-School Program
Summer Program
Partial Hospitalization
Multisystemic Therapy (MST)
Residential Treatment Facility (RTF)
Inpatient Psychiatric Services
Mobile Therapy
Crisis Services
Walk-In Crisis
Community Residential Rehabilitation (CRR Host Home)
Drug & Alcohol Outpatient / IOP (when applicable to youth)
Eugene Dorsey, Lead Surveyor
Levels of Care that CFST Surveys
Melissa Joseph is the Director of the Cambria County Consumer/Family Satisfaction Team (CFST) and has been part of the CFST program for 14 years. CFST is a peer-run program dedicated to gathering feedback from individuals and families receiving behavioral health and substance use services throughout Cambria County.
In her role, Melissa works collaboratively with providers, community organizations, and stakeholders to ensure that lived experience and consumer voice remain central to service improvement and system planning. She is passionate about advocacy, community outreach, and creating meaningful partnerships that support recovery-oriented, person-centered care.
Office Hours
Monday – Thursday: 10:00 AM – 3:00 PM
Friday: 10:00 AM – 2:00 PM
In-Office Survey Hours:
CFST conducts in-office surveys Monday – Thursday from 10:00 AM – 3:00 PM. Walk-ins are welcome.
For safety and liability reasons, children under the age of 18 are not permitted to accompany parents or caregivers into the office during survey completion. If bringing a child is unavoidable, please contact us to arrange a phone survey.
Who Can Participate?
You may participate if you:
Receive Medical Assistance in Cambria County
Are enrolled with Magellan Behavioral Health
Receive mental health and/or substance use services and or Child & Family Mental Health Services, including IBHS
Your feedback helps strengthen services for you and others in our community.
Eugene Dorsey is a Surveyor with the Cambria County Consumer/Family Satisfaction Team (CFST) and has been part of the CFST program for seven years. In his role, he assists in gathering feedback from individuals and families receiving behavioral health and substance use services throughout Cambria County.
Through community outreach, onsite visits, and direct engagement with participants, Eugene helps ensure that consumer voice and lived experience remain an important part of improving local behavioral health services and supports.
Why Participate?
Your experience matters.
When you complete a CFST survey, you help:
✔ Improve the quality of mental health and substance use services
✔ Identify what is working well — and what needs improvement
✔ Reduce barriers to care
✔ Ensure providers understand the needs of individuals and families
✔ Influence meaningful system changes in Cambria County
Your feedback is confidential, voluntary, and does not affect your services.
By sharing your experience, you help strengthen services for yourself and others in our community.
Contact Us
Questions? Interested in scheduling a survey visit?
📞 Phone: 814-254-4342
📧 Email: CambriaCFST@outlook.com
Meet the C/FST Staff
Melissa Joseph, Director
Your Voice Matters.
Together, we can continue building a stronger, more responsive behavioral health system in Cambria County.
Who We Are
The Consumer/Family Satisfaction Team (CFST) is a peer-led program dedicated to strengthening mental health and substance use services in Cambria County.
CFST operates in every county across Pennsylvania. Our local team is made up of individuals with lived experience — including current or former service recipients, family members, and individuals in recovery.
Through confidential, voluntary surveys conducted in person or by telephone, we gather direct feedback from individuals receiving behavioral health services. This information is shared in aggregate with local providers, Magellan Behavioral Health of Pennsylvania, and Cambria County leadership to support service quality, identify trends, and improve system performance.