CFST Reporting & Quality Oversight
Since 1990, the Consumer/Family Satisfaction Team (CFST) has supported system-level quality improvement across Pennsylvania. In Cambria County, CFST conducts over 450 confidential, voluntary surveys annually across Adult Mental Health Services, Drug & Alcohol Services, and Child & Family Mental Health Services, including IBHS.
Survey feedback is collected through in-person and telephone interviews with eligible individuals receiving Medical Assistance behavioral health services managed by Magellan Behavioral Health of Pennsylvania.
2025–2026 Quarterly Reports
2024–2025 Quarterly Reports
Annual Reports
2023–2024 Quarterly Reports
2022–2023 Quarterly Reports
2021–2022 Quarterly Reports
Performance Benchmark
An 86% satisfaction benchmark is applied to core survey indicators in alignment with contractual expectations. Items falling below the 86% threshold are identified within reports as opportunities for focused review and quality improvement discussion. The benchmark functions as a quality indicator — it is not regulatory or punitive in nature.
Confidentiality & Data Integrity
Participation is voluntary and confidential. No protected health information (PHI) is included in published reports. Data is aggregated prior to reporting to ensure anonymity. CFST surveyors do not access clinical records and do not evaluate individual staff performance. Reporting reflects system-level feedback only.
Request an Onsite Visit
Providers who would like to schedule an onsite CFST survey visit may contact:
Melissa Joseph, Director
📧 [email protected]
📞 814-254-4342