Peer Empowerment Network
is funded by:
United Way – http://www.uwlaurel.org/
Cambria County Behavioral Health - http://www.cambriacountypa.gov/behavioral-health.aspx
Cambria County Commissioners Office - http://www.cambriacountypa.gov
2023-2024
Quarterly Reports
Trends and Insights
Reports include structured analysis highlighting emerging patterns, strengths, and areas below benchmark. This section supports collaborative quality improvement planning and tracks performance trends over time.
CFST findings are presented within Quality Management Committee (QMC) structures to align consumer feedback with broader system oversight and quality initiatives.
Request an Onsite Visit
Providers who would like to schedule an onsite CFST survey visit may contact:
Melissa Joseph, Director
Consumer/Family Satisfaction Team
📧 CambriaCFST@outlook.com
📞 814-254-4342
CFST will coordinate scheduling with provider availability.
Consumer/Family Satisfaction Team (CFST) Reports ⬇️
Report Types
CFST produces:
- Provider-Blinded System Reports – Aggregate, county-wide data
- Reports are informational and are not licensing, investigative, or enforcement tools.
CFST Reporting & Quality Oversight
Since 1990, the Consumer/Family Satisfaction Team (CFST) has supported system-level quality improvement across Pennsylvania.
In Cambria County, CFST conducts over 400 confidential, voluntary surveys annually across:
Adult Mental Health Services
Drug & Alcohol Services
Child & Family Mental Health Services, including IBHS
Survey feedback is collected through in-person and telephone interviews with eligible individuals receiving Medical Assistance behavioral health services managed by Magellan Behavioral Health of Pennsylvania.
CFST requires minimal provider involvement during onsite visits. A private space is requested to ensure participant confidentiality, and staff assistance is limited to identifying eligible individuals. CFST surveyors do not access clinical records and do not evaluate individual staff performance.
2024-2025
Quarterly Reports
2021-2022
FUH Addendum
2022-2023 Quarterly Reports
2025-2026
Quarterly Reports
Annual Reports
Performance Benchmark
An 86% satisfaction benchmark is applied to core survey indicators in alignment with contractual expectations.
Items falling below the 86% threshold are identified within reports as opportunities for focused review and quality improvement discussion. The benchmark functions as a quality indicator to support system oversight and trend monitoring. It is not regulatory or punitive in nature.
Confidentiality & Data Integrity
Participation is voluntary and confidential. No protected health information (PHI) is included in published reports. Data is aggregated prior to reporting to ensure anonymity and compliance with confidentiality standards.
CFST surveyors do not access clinical records and do not evaluate individual staff performance. Reporting reflects system-level feedback only.
2021-2022 Quarterly Reports