Who We Are
The Consumer/Family Satisfaction Team (CFST) is a peer-led program dedicated to strengthening mental health and substance use services in Cambria County. CFST operates in every county across Pennsylvania.
Our local team is made up of individuals with lived experience — including current or former service recipients, family members, and individuals in recovery. Through confidential, voluntary surveys conducted in person or by telephone, we gather direct feedback from individuals receiving behavioral health services.
This information is shared in aggregate with local providers, Magellan Behavioral Health of Pennsylvania, and Cambria County leadership to support service quality, identify trends, and improve system performance.
Why Participate?
Your experience matters. When you complete a CFST survey, you help:
- Improve the quality of mental health and substance use services
- Identify what is working well — and what needs improvement
- Reduce barriers to care
- Ensure providers understand the needs of individuals and families
- Influence meaningful system changes in Cambria County
Your feedback is confidential, voluntary, and does not affect your services.
Who Can Participate?
You may participate if you:
- Receive Medical Assistance in Cambria County
- Are enrolled with Magellan Behavioral Health
- Receive mental health and/or substance use services
- Receive Child & Family Mental Health Services, including IBHS
Your feedback helps strengthen services for you and others in our community.
Office Hours
| Monday – Thursday | 10:00 AM – 3:00 PM |
| Friday | 10:00 AM – 2:00 PM |
In-Office Survey Hours: CFST conducts in-office surveys Monday – Thursday from 10:00 AM – 3:00 PM. Walk-ins are welcome.
For safety and liability reasons, children under the age of 18 are not permitted to accompany parents or caregivers into the office during survey completion. If bringing a child is unavoidable, please contact us to arrange a phone survey.
Contact Us
Questions? Interested in scheduling a survey visit?
📞 Phone: 814-254-4342
📧 Email: [email protected]
Meet the C/FST Staff
Melissa Joseph
Melissa Joseph is the Director of the Cambria County Consumer/Family Satisfaction Team (CFST) and has been part of the CFST program for 14 years. She works collaboratively with providers, community organizations, and stakeholders to ensure that lived experience and consumer voice remain central to service improvement and system planning. She is passionate about advocacy, community outreach, and creating meaningful partnerships that support recovery-oriented, person-centered care.
Eugene Dorsey
Eugene Dorsey is a Surveyor with the Cambria County Consumer/Family Satisfaction Team (CFST) and has been part of the CFST program for seven years. Through community outreach, onsite visits, and direct engagement with participants, Eugene helps ensure that consumer voice and lived experience remain an important part of improving local behavioral health services and supports.
Levels of Care that CFST Surveys
Adult Mental Health Services
- Medication Management
- Outpatient Therapy
- Inpatient Psychiatric Services
- Blended Case Management (BCM)
- Psychiatric Rehabilitation (Psych Rehab)
- Cambria Reach Crisis Services
- Walk-In Crisis Services
- Partial Hospitalization Program (PHP)
- Peer Support Services
Adult Drug & Alcohol (D&A) Services
- Outpatient / Intensive Outpatient (IOP)
- Residential Rehabilitation (Rehab Inpatient)
- MAT – Methadone
- MAT – Suboxone
- MAT – Vivitrol
- Crisis Residential Services (CRS)
- Partial Hospitalization
- Halfway House Services
Family & Child Services
- Outpatient Therapy
- Outpatient Medication Management
- Blended Case Management (BCM)
- Family-Based Mental Health Services
- Intensive Behavioral Health Services (IBHS)
- BHT / Behavior Consultant (BC)
- After-School & Summer Programs
- Partial Hospitalization
- Multisystemic Therapy (MST)
- Residential Treatment Facility (RTF)
- Inpatient Psychiatric Services
- Mobile Therapy
- Walk-In Crisis
- Community Residential Rehabilitation (CRR Host Home)
- Drug & Alcohol Outpatient / IOP